Ofgem has announced that Co-operative Energy is to take on GB Energy Supply’s customers following a rigorous competitive process to make sure that the best possible deal is given to the customers. The energy regulator started looking for a replacement supplier after GB Energy announced they would no longer be trading.
On 29th November Ofgem stated that GB Energy Supply customers whether on fixed rates or standard variables tariffs would still pay the same amount as they did before the switch over. Co-operative Energy will honour any outstanding credit for current customers and any that are moving from GB Energy Supply but are still owed money.
Rachel Fletcher, Ofgem’s senior partner for consumers and competition, said: “Co-operative Energy will be supporting GB Energy Supply’s customer contact centre, making sure that customers have a smooth transition to their new supplier. Our advice for customers of GB Energy Supply is to wait until Co-operative Energy contacts you. They will give you more information about the tariff you are on, and about your credit balance.”
Co-operative energy will partially meet the cost of protecting customer’s credit whilst the remainder will be recovered through a levy spread across all energy suppliers.