Ofgem research has revealed that the number of complaints to energy companies has halved since 2014, but customers are less happy with how their complaints are addressed.

The bi-annual report surveyed around 3,500 domestic consumers and microbusinesses who had complained to the Big Six or the three largest smaller suppliers (OVO, First Utility and Utility Warehouse). Billing was the most common subject of complaint, and dissatisfaction with the suppliers’ responses was usually due to lack of communication as to the progress made in resolving the problem.

Since the 2014 survey, overall satisfaction (those saying they were either very or quite satisfied) with how a complaint has been handled had fallen significantly for micro-business complainants, down 15%.

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