Ofgem has decided not to change the existing objections regime for domestic customers, or the rules on switching objections for non-domestic customers.

The energy regulator announced on 25 July that, following a review, it believed it was still in consumers’ interest to retain both regimes, despite the changes that will come from faster switching in the near future.

With regard to switching objections for business customers, the regulator concluded that the net benefits of keeping the current regime may be as high as £683mn/ year, as by retaining customers suppliers were better able to manage bad debt.

Ofgem also said that it expected suppliers to review their broader obligations in terms of key communication they have to provide to microbusinesses, both at point of sale and throughout the switching journey, to ensure they comply with existing regulations.

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