The government has unveiled an “action plan” for the steps that it will take to improve the process of switching suppliers across a number of markets.
The document, released on 25 May, confirmed that a switching guarantee––similar to the current account switching guarantee––would be implemented in the energy sector, and that the government would ensure that by 2017 consumers had access to the data they needed to find the best deals for them.
Among the proposals are that consumers should be able to access and copy their consumption or transaction data so they can easily reuse it for their own purposes. Consumers should be able to authorise third parties such as comparison websites to access their data to help them switch. It is also planned that there should be a quick, easy to access, simple and effective process for consumers to get redress if anything goes wrong in the switching process.
Later this summer, the Competition and Markets Authority will begin analysis of price comparison websites, considering whether there is a case for a common accreditation framework.