The energy regulator Ofgem published an open letter on Friday 13 March concerning its compliance monitoring of non-domestic suppliers.
In September 2014, Ofgem contacted suppliers to request copies of bills that they had sent to micro-business customers on fixed-term contracts, as part of its monitoring of their compliance with modifications to the license that allows them to operate. It found that 25 suppliers had included all necessary information on bills, but seven suppliers had not included at least one of the required pieces of information.
Ofgem stresses in the letter that, in all written communications to energy users, suppliers should consider whether these customers are able to understand the language and its effect, as well as whether they would be able to notice the information when reading their bill. Ofgem has said that it intends to continue reporting on the outcomes of its compliance monitoring and will take all instances of non-compliance “seriously”, addressing them on a case-by-case basis.