How we get paid
We offer an honest reliable service and won’t try to disguise our costs from you.
One of our core values is to be as open and transparent as possible about our charges. When we provide a price to you for your energy contract, we include an ‘uplift’ that is our fee. Your energy supplier collects this fee from you when you pay your bills and we claim it back from your supplier.
Our services are not free and we have never claimed that we could do what we do for free. So that you understand the value we deliver, we outline our fees upfront – so you can be clear how much you will be investing, and the support you will receive in return. While we will always present you with the most competitive prices we can offer, including our uplift, we feel that the most beneficial thing you will receive from us is our ongoing customer service. When you become one of our clients you will have a dedicated account manager who is an energy expert, always on hand for advice and guidance at any time.
We want you to be delighted with the support you receive and the value we deliver. The hours we invest on our clients’ behalf has resulted in profitable resolutions for many. We have claimed back thousands of pounds on behalf of our clients and always ensure those savings go straight back to the client instead of taking a percentage ourselves. We really believe that dealing with these discrepancies is a key part of our role as your energy advisor. For those who take up our invoice validation service, we will monitor billing to prevent these types of discrepancies.
If there is ever any uncertainty about the amount you are paying, we will be happy to provide a detailed breakdown of how you have paid us, and the services you have received in return. So, just ask!