How we get paid
We offer an honest reliable service and won’t try to disguise our costs from you.
We’re confident you’ll be delighted with the support we offer and you’ll understand it’s a service worth investing in.
Our fees are always laid out upfront so that you can understand how much you’ll be investing and what support you’ll receive from us.
We always aim to be as open and transparent as possible about our charges. The amount we get paid is negotiable depending on the services required and is either paid directly to us from the supplier where the cost is included on your energy bills or as an agreed fee which you would pay us. If you are ever in any doubt about the amount you are paying, just ask!
Although at the stage of investigating energy prices we will always present you with the most competitive prices we can offer, we feel that the most beneficial thing you’ll receive from us is our ongoing customer service. When you become one of our clients you will have a dedicated account manager who is an energy expert, always on hand for advice and guidance at any time.
Most of our clients have found this invaluable, especially when billing discrepancies occur. We have claimed back thousands of pounds on behalf of our clients and always ensure those saving go straight back to the client instead of taking a percentage ourselves. No, we’re not just terribly generous we really believe that dealing with these discrepancies is a key part of our role as your energy advisor. For those who take up our invoice validation service, we will monitor billing to prevent these types of discrepancies.
As a team, we have many years of industry experience and feel well placed to be able to support your business with our expertise.